As part of our commitment to innovation and continuous improvement, we are upgrading our Personal Online and Mobile Banking systems August 23-26, 2024.
NOTE: Our new Guaranty Bank Personal app is now available on the Google Play Store. Download the app here.
Download Our User Guides
Thank you for your patience and understanding during our system upgrade. We are excited about the opportunities that this system upgrade will bring and have created these quick user guides to help you in our Personal Online and Mobile Banking System Upgrade.
What is the Online and Mobile Banking system upgrade?
The Online and Mobile system upgrade is scheduled to take place over the weekend of August 23-26, 2024. During this time, you may experience temporary disruptions to your Online and Mobile banking services. However, please rest assured that our team is working diligently to minimize any inconvenience and ensure a seamless transition.
The primary reason behind this upgrade is to provide you with access to state-of-the-art technology that will better support your evolving financial needs. We understand that convenience, security, and efficiency are paramount in today’s fast-paced world, and these enhancements are designed to deliver just that.
Your patience and understanding during this transition period are greatly appreciated. Should you encounter any issues or require assistance, our dedicated support team is available to help. You can reach us by calling 833.875.2492 7:00 am to 7:00 pm CST Monday through Friday and 8:00 am to 2:00 pm CST Saturdays.
We are truly excited about the opportunities that this system upgrade will bring, and we remain committed to providing you with the highest quality banking services possible. Thank you for entrusting us with your financial needs, and we look forward to serving you better with our enhanced Online and Mobile Banking platform.
What You Need to Know
- Downtime: Online & Mobile banking will be unavailable during the upgrade weekend, August 23-26, 2024.
- Login Information: Your Online Banking username and password will remain the same. Upon first login to the new system, you will be prompted to update your password. Please note your credentials as bio-metric passwords may not transfer to the new system.
- App Update: Google device users will need to delete the existing app and reinstall the new Guaranty Bank Personal App. Apple users will experience an upgrade to their existing app if automatic updates are enabled on their device.
- Desktop Access: The URL for desktop access will change. Existing bookmarks will no longer work.
- Support: All locations and phone systems will operate during normal business hours for assistance.
- ATM & Debit Cards: ATM’s and debit cards will function normally throughout the upgrade weekend. MyCardRules will not be available over the conversion weekend. Availability is expected the week of September 2nd.
What is NOT Changing?
- Online and Mobile banking log-in credentials will not change. You will be prompted to change passwords during first-time log-in of the new system. Please note your credentials as biometric passwords may not transfer to the new system.
- Account Number
- Account Nicknames
- Debit and credit card numbers
- Routing numbers
- Bill Pay and recurring payments
- Checks
- Direct Deposit and automatic payments
- E-statements history and access
- Zelle®
- Future dated and existing Funds Transfers will carry over. Transactions scheduled over the conversion weekend will not process until Monday, August 26 at 8:00 am. You will need to confirm your external transfers are still set up.
What IS Changing?
- Alerts & Notifications will need to be reestablished on the new system.
- Quicken You will need to deactivate and reactivate credentials in Quicken accounts after first-time log-in. Clients should download existing history records prior conversion.
- External Transfers: External account (any account outside of your Personal Online Banking profile) transfers will not carry over to our new system. Starting Monday, August 26, you will need to reestablish your external accounts on the new system under: Move Money/External Transfers.
- Desktop Access: The URL for desktop access will change. To be sure you're at the right place, select “Personal Online Banking” from the Log-in drop-down in the top right of your screen. Existing bookmarks to online banking will no longer work.
- Mobile App - Google device users will need to delete the existing app and reinstall the new Guaranty Bank Personal App. Apple users will experience an upgrade to their existing app if automatic updates are enabled on their device.
Download the Guaranty Bank Mobile Banking App today!
